Ask your data. Synapse answers with reports.
Synapse is Databot’s AI connected to your whole data model: conversations, intents, leads, tickets and your agent’s metrics. Ask in plain words and it gives you charts, tables and diagnoses with what to do next.
More than 200 companies in Chile, Latin America and Spain
40% of handoffs come from “plan quotes”: the agent doesn’t have the updated price list.
It’s not a metrics search box. It’s an analyst.
Synapse works in an agentic loop: it plans, queries, reviews what it found and searches again until it has an answer that helps.
Understands
Interprets your question, even if you write it the way you talk.
Plans
Decides which data it needs: sessions, intents, channels, leads.
Queries and crosses
Accesses Databot’s data model and calculates what’s needed.
Reviews
If something doesn’t add up, it queries again before answering.
Answers you
With a chart or table, the diagnosis and what to do.
The questions that used to take an afternoon.
No exporting to Excel or asking anyone for reports.
Save any answer as a report.
Every analysis can be saved to your board, refreshed with another date range, downloaded or discussed with your team.
| Indicator | Value | Diagnosis |
|---|---|---|
| Sessions | 1,081 | Stable volume, WhatsApp leads |
| Handoff to agent | 38% | ⚠️ High on quotes |
| Unclassified | 12% | 💡 Create 2 new categories |
| CSAT | 4.6 | ✅ Above average |
| Inquiry type | Times | % of total | What to do? |
|---|---|---|---|
| Plan quotes | 62 | 40% | ✅ Answer with the price list and send a quote |
| Product exchange | 31 | 20% | ✅ Automate with the exchange policy |
| Generic agent request | 20 | 13% | ❓ Ask the reason before handing off |
Illustrative figures
It tells you what’s happening and what to do.
Synapse connects what it finds with the tools to improve it.
Phrases it doesn’t understand
Spots where your agent fails and takes you straight to fix it.
See Re-training →Unclassified conversations
Suggests new categories to better organize your conversations.
See the classification system →Complements Analytics
Analytics shows you the dashboards; Synapse answers what the dashboards don’t show.
See Analytics →Ask Synapse the question that keeps you up at night.
In the demo we ask Synapse about your agent’s operation, with real data.