01
Siloed conversations
The same customer has 3 separate histories, one per channel.
With Databot Live
One history per customer, whatever channel they come from.
● Platform · Databot Live
All your channels. AI and your team in one inbox.
The AI agent answers first on WhatsApp, Instagram, web, Mercado Libre and more. When a case needs a person, your team takes it over with the conversation, the customer profile and the context in view.
10M+
conversations
80%
resolved by AI
+200
companies
Databot Live
Statuses
Databot AI265
Pending81
Taken216
Inactive0
Closed+9999
Channels
Taken● Live
All · 13 conversations
🔍 Search chat or topic…
EF
WhatsApp · +56 9 8765 4321
Emma Fuentealba VIP
WhatsApp · +56 9 8765 4321DLDon Luis◷ 2m 5s
Hi, I want to renew my social credit loan
Happy to help. Can you confirm your RUT?
12.345.678-9
Are you still there?
✦ The AI validated the RUT and handed off to Don Luis: renewal for a VIP customer.
Reply to Emma…
Send ▷Linked
EF● Active
Contact
Emma Fuentealba VIP
- WhatsApp
- +56 9 8765 4321
- City
- Santiago
- Prev. conv.
- Loan renewal
Company
Constructora Andes
Deal
Loan renewal · $2.500.000
Ticket
No ticket
🎫 Convert to ticket
Why it matters
Running each channel in its own app is unmanageable.
This is what the day looks like when WhatsApp, Instagram, web and Mercado Libre live apart, and what changes with a single inbox.
02
Cold hand-off
The agent asks again what the AI had already solved.
With Databot Live
Your team takes over with the conversation and what the AI did in view.
03
Lost customer profile
Name, ID and phone, each stored somewhere else.
With Databot Live
Contact, company, deal and ticket linked on the same screen.
04
No queue visibility
No one knows how many are waiting or for how long. Everything is guessed.
With Databot Live
Live statuses and wait times for every conversation.
05
24h windows
The WhatsApp conversation closes with no reminder to send a template.
With Databot Live
Always-visible timer and an approved template one click away.
06
Manual reports
Volume, response times and CSAT built by hand in Excel.
With Databot Live
Service metrics are generated automatically, no spreadsheets.
How it works
One inbox. All channels.
Unified inbox
States, channels and categories on the left.
Pending, taken, inactive and finished with live counters. WhatsApp, Instagram, Messenger and Web in a single column.
- 5 states with live counter
- Native channels and configurable categories
- Assignment by agent or team
- Advanced search and filters
- Agent view or full queue view
- Real-time notifications
MY-AI ▾ Connected
Databot Live
Databot AI151
Pending72
Taken125
Inactive0
Finished+9999
Channels
WhatsApp
Instagram
Web
Taken▾ Filters
C
Carlos M. Support JR 1 min J
Juan Support JL 2 hrs A
Alicia H. KM Yesterday R
Roberto V. Sales JR Yesterday L
Lia S. PM 2 days Timer + template
Never lose the 24h window.
Countdown timer always visible. Automatic alert to switch to template. Transfer, archive and end — all one click from the same screen.
- 24h timer in conversation header
- Alert before the window expires
- Pre-approved template selector with one click
- Transfer to agent or team
- Archive or end from the same bar
- Full action history per conversation
MY-AI ▾ Connected
C
Carlos M. ●
+569 1234 5678 🇨🇱
JR
TransferArchiveInfoEnd AI → human hand-off
Hand-off with full context.
The AI passes to the human with the detected intent and already-collected data. The agent never re-asks. One click to return to AI when the human finishes.
- Automatic intent and data summary
- Configurable routing rules by condition
- Clear visual separator in the chat
- Agent-to-agent transfer with note
- Return to AI with one click
- Unified human + AI history
Customer profile
Always visible. Editable inline.
Status, assigned agent, customer data and notes attached to the contact. Sync to your CRM if you have one. No tab switching needed.
- Status and assignee in real time
- Name, ID, city, email, phone
- Inline editable fields
- Notes attached to the contact
- Sync to HubSpot / Salesforce
- Previous conversation history
Impact
What changes.
1
Unified inbox
All channels on one screen.
-48%
Handle time
With persistent AI-to-human context.
+32%
CSAT
No re-asking on hand-off.
<15s
FRT
With AI responding first.
100%
Traceability
Every message and transfer recorded.
Real-time
Queue and SLA
No manual Excel reports.
Free demo · 30 min
Want to see it with your channels?
30 minutes. Connected to a real conversation from your business.