Automate your customer service with AI
Connect WhatsApp, Instagram, email and more channels. Resolve 70% of queries without human intervention.
Over 200 companies trust Databot
Companies already automating with Databot
Too many conversations, a team that can't scale.
Before
- Team answering «where's my order?» 200 times a day
- Carts going cold without automatic recovery
- Rigid flow bots that don't understand your customer
- Data scattered across WhatsApp, IG, web and CRM
With Databot
- AI agent trained on your business that takes action
- Automatic recovery and product recommender
- Conversations unified in one inbox with your team
- Real metrics to improve what matters
Four pillars. One agent that runs your business.
Recommend. Quote. Close.
The agent guides the purchase step by step, recommends products, captures leads and adds to cart from the chat.
- Smart recommendations
- Step-by-step purchase guide
- Automatic lead capture
- Stock, price and variants live
Resolve without overwhelming the team.
Order tracking, exchanges, returns and automated FAQs with smart escalation to humans.
- Order tracking
- Exchanges, returns and warranties
- Invoices and billing
- Escalation to agents with context
recommend_productcreate_leadget_order_statuscreate_ticketschedule_meetingrecover_cartCampaigns that converse.
Segment, launch and recover carts with official WhatsApp Business API templates.
- Segmented campaigns
- Personalized promotions
- Cart recovery
- Catalogs and events (Cyber, launches)
Measure what matters.
Conversion, automation, satisfaction and top topics with Text Analytics.
- Automation rate
- Topics & sentiment
- Conversion funnel
- Executive reports
Proven solutions in key verticals.
Same platform, different context. Each vertical has specific integrations, flows and success cases.
Sell, recommend and recover carts.
Native integrations with Shopify, VTEX, Jumpseller, WooCommerce and Bsale. Your agent knows catalogue, stock and live pricing.
Resolve without overwhelming the team.
Unified inbox, intelligent escalation with context, SLAs and reports. Most tickets are resolved without human intervention.
One assistant for the entire shopping centre.
Serves visitors, store queries and internal operations. Deployed at Parque Arauco with 85% CSAT.
Quotes, after-sales and technical services.
For industrial companies with consultative cycles. Integrates with your ERP, manages quotes and qualifies leads.
Ready in weeks, not quarters.
Load your knowledge
Documents, FAQs, your website or catalogue. The crawler indexes everything.
Configure the agent
Tone, language, business rules and tools (Tools Manager).
Connect your channels
WhatsApp, Instagram, web, e-commerce integrations and CRM.
Operate and improve
Human team + AI in Databot Live. Metrics, labelling and retraining.
Brands already operating with AI.
Retail · Real Estate "With Generative AI we achieved 85% customer satisfaction and 24/7 responses across all touchpoints."
Real data from real clients.
Implementations measured and reported with clients like Parque Arauco, Ventus, Tattersall and BehnkeHome. No promises — numbers audited with each client.
Conecta tu stack. Sin reinventar nada.
VTEX, Shopify, HubSpot, Salesforce, Zendesk, Jira, BlueExpress y más. Nativo para LATAM.
Every conversation, in the right place.
Databot automatically classifies each conversation. If it's a sale, it goes to your CRM (Databot, Salesforce or HubSpot). If it's support, it opens a ticket in our new ticketing system with tracking, SLA and automations.
Structured lead, contact, products queried and conversation summary.
Ticket created with tracking, priority, SLA, category and attached conversation.
Manage all tickets in a dense, filterable table.
Tickets
Administra los tickets del sistema y cambia entre vista tabla y tablero.
Visualización de tickets
Cambia entre tabla y tablero, agrupa resultados y encuentra tickets rápidamente.
Tickets
Administra los tickets del sistema y cambia entre vista tabla y tablero.
Visualización de tickets
Cambia entre tabla y tablero, agrupa resultados y encuentra tickets rápidamente.
Arrastra al canvas
Evita reacciones en cadena no deseadas.
SLA y prioridades
Vence un SLA, escala automáticamente. Crítica, urgente, media o baja, con reglas por categoría.
Automatizaciones visuales
Disparador → condición → acción. Asigna agente, manda email, cambia estado o invoca un Tool.
Tabla y tablero
Cambia entre tabla densa y kanban. Agrupa, filtra y crea columnas a medida.
Estadísticas en vivo
Volumen, tiempos, distribución por categoría y agente. Sin exportar a Excel.
Ready for regulated enterprises.
We work with banks, retailers and shopping centres that have zero tolerance for risk. Encrypted data, role-based access control, AWS infrastructure and local compliance.
TLS 1.3 + AES-256 Encryption
Data encrypted in transit and at rest. By default, no opt-in required.
AWS LATAM/US Hosting
Configurable regions, high availability and automatic backups.
Role-based access control
SSO, 2FA and granular permissions. Full action audit trail.
Local compliance
Chilean data protection law, GDPR equivalent, DPA contracts.
Data isolation
Your trained knowledge for you only. No cross-training.
Logs and observability
Every conversation, every action, recorded and exportable.
Why Databot and not…?
There are good platforms for simple flows. Databot is for companies that need real AI, local integrations and an implementation partner.
Let's see what it can do for your business.
A 30-minute call with a specialist. We show you a live agent, calculate the ROI with your volumes and deliver an implementation plan.