Marketplace Coming soon Answer every Mercado Libre question in seconds, at any hour.
Connect your Mercado Libre account to Databot and let your AI agent handle your listing questions and post-sale messages, with real stock and the same knowledge as your other channels.
We’ll let you know as soon as it’s available. No commitment.
On Mercado Libre, the sale is decided in the questions section.
Buyers ask, compare and buy from whoever answers first. When the answer arrives the next morning, the sale is often gone.
Questions after hours
Buyers ask at night and on weekends, when your team is offline.
The same questions, over and over
Stock, sizes, colors, delivery times and invoices repeat on every listing.
Post-sale never stops
Where is my order, exchanges and returns arrive through each order’s messages.
Before and after the purchase.
The same agent handles pre-sale on your listings and post-sale in each order’s messages.
Answers your listing questions
Replies to buyers’ questions directly on each listing, in seconds.
Real-time stock and variants
Reads the stock of each variation in your listings to answer with current sizes, colors and price.
Handles each order’s messages
Answers the messages buyers send after the purchase, with the context of their order.
Shares the shipping status
Tells the buyer what stage their order is at and shares the carrier’s tracking.
Follows Mercado Libre’s rules
Never shares contact details, social media or shortened links, and keeps your brand’s tone.
Hands off to your team when needed
Cases that need a person move to your team, with the full conversation.
Mercado Libre, in the same inbox as your other channels.
Every conversation arrives with the order in view: product, pack, total and shipping status. If the case goes to your team, your agent has all the context to solve it.
All
WhatsApp
Instagram
Facebook
Email
TikTokThe order, always in view
Product, pack, total and Mercado Envíos status in the same conversation.
AI and team side by side
The agent answers and, when needed, a team member takes the case in one click.
Mercado Libre’s rules, built in
The editor follows the character limit and format each message requires.
Every Mercado Libre claim, turned into a ticket.
Claims and returns land in the Databot ticketing system with full context, so your team resolves them on time without leaving the platform.
A ticket with the order linked
Every Mercado Libre claim or return comes in as a ticket, with the order, the product and the buyer already attached.
Visible deadline and an alert before it expires
See how much time is left to respond and get an alert before the deadline is up.
Reply from the ticket
Your team answers from the ticket and the reply is posted to Mercado Libre automatically.
Ready in three steps.
No code and no new bot to set up: your agent already knows your business.
Connect your account
Authorize Databot from Mercado Libre in a couple of clicks, without sharing your password.
Your agent learns
It uses your listings, your policies and the knowledge base it already has on your other channels.
It answers and improves
Review conversations in the platform, which also detects the questions it doesn’t cover yet.
Mercado Libre joins your other channels.
The same answers, tone and knowledge on your website, WhatsApp, Instagram and Mercado Libre. Update it once and it applies everywhere.
- A single knowledge base for all your channels.
- Every conversation in the same inbox.
- Support metrics by channel in your dashboard.
Brands already using Databot in their online store.
Figures from their assistants on web and WhatsApp. Mercado Libre uses the same agent.
Frequently asked questions
When will it be available?
We are building the integration. Leave us your email and we’ll let you know as soon as it’s ready for your account.
Do I need a separate bot for Mercado Libre?
No. The same AI agent you use on your website, WhatsApp or Instagram also handles Mercado Libre, with the same knowledge.
Does it answer questions and post-sale messages too?
Yes. It handles your listing questions before the purchase and each order’s messages after it.
Does it follow Mercado Libre’s policies?
Yes. The agent never shares contact details, social media or shortened links, and respects the time limits and blocks Mercado Libre applies to each conversation.
What happens with questions the agent can’t answer?
It hands them off to your team, and the platform shows you what content is missing so it can answer them next time.
Do I have to give my Mercado Libre password?
No. The connection uses Mercado Libre’s official authorization (OAuth), which you can revoke from your account at any time.
Be among the first to connect Mercado Libre.
Leave us your email and we’ll let you know as soon as the integration is available for your account.