How many Databot credits do I need? Calculate your monthly usage
With your credits you pay for the WhatsApp messages your bot and your team send, and for Synapse usage. Calculate in a minute how many you need per month.
With your Databot credits you pay for the WhatsApp messages your bot and your team send, and for Synapse usage. It’s a single wallet for everything your account uses: 1 credit equals US$0.1725 plus VAT. In this article we explain what they’re used for and give you a calculator to estimate in a minute how many you need per month.
What your credits are for
Messages your customers send you are not charged. What uses credits is what your account sends on WhatsApp and Synapse usage:
| Use | What it includes | When credits are used |
|---|---|---|
| Handling WhatsApp conversations | Every reply your bot or your team sends when a customer writes to you on WhatsApp (service messages). Replies in the web chat are not charged | From message 1,001 each month; the first 1,000 are free |
| Sending WhatsApp templates | WhatsApp messages you start: campaigns and promotions, order updates or verification codes | From the first send |
| Using Synapse | Usage of Synapse, Databot’s copilot, with the same credits, no other account or payment method | Based on usage |
Calculate how many credits you need for WhatsApp
This calculator estimates the credits for your WhatsApp messages. Fill in both steps with your monthly WhatsApp volume and the total updates instantly. If you don’t use templates, leave step 2 at zero.
Service messages. The first 1,000 each month are free.
WhatsApp messages you start. The 1,000 free messages don’t apply here: every send uses credits.
Credits per message type
How much each message takes from your wallet:
| Message type | Credits per message | Credits per 1,000 |
|---|---|---|
| Service: replies from the bot or your team, above the 1,000 free | 0.133 | 133.3 |
| Marketing: campaign and promotion templates | 0.593 | 592.7 |
| Utility: notification and confirmation templates | 0.133 | 133.3 |
| Authentication: verification code templates | 0.133 | 133.3 |
Reference values for WhatsApp in Chile. If you want to understand why Meta charges for replies since October 2026, we explain it in how much the WhatsApp API costs.
Frequently asked questions about Databot credits
How much is a credit?
1 credit equals US$0.1725 plus VAT.
Are the messages my customers send me charged?
No. Only the messages your bot or your team sends on WhatsApp, templates and Synapse usage use credits.
Do the 1,000 free messages carry over?
No. They renew every month, per WhatsApp number, and only apply to replies within a conversation. Templates use credits from the first send.
Do I need another account to pay for Synapse?
No. The same credits cover Synapse usage, with no other account or payment method.
