:root{--sop-blue: #2563EB;--sop-blue-dk: #1d4ed8;--sop-ink: #181818;--sop-ink-2: #2A2E36;--sop-muted: #5C616B;--sop-muted-2: #8B919C;--sop-border: rgba(14,17,22,.1);--sop-mono: "JetBrains Mono", ui-monospace, "SF Mono", monospace}.sop-dots[data-astro-cid-ckb32nyw]{display:flex;gap:5px}.sop-dots[data-astro-cid-ckb32nyw] span[data-astro-cid-ckb32nyw]{width:9px;height:9px;border-radius:50%;background:#e5e7eb}.sop-chrome-title[data-astro-cid-ckb32nyw]{font-size:12px;font-weight:600;font-family:var(--sop-mono);color:var(--sop-muted-2)}.sop-conv-list[data-astro-cid-ckb32nyw]{padding:0}.sop-conv-row[data-astro-cid-ckb32nyw]{display:flex;align-items:center;gap:12px;padding:14px 16px;border-bottom:1px solid rgba(14,17,22,.07)}.sop-conv-row[data-astro-cid-ckb32nyw]:last-child{border-bottom:none}.sop-avatar[data-astro-cid-ckb32nyw]{width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;flex-shrink:0}.sop-conv-body[data-astro-cid-ckb32nyw]{flex:1;min-width:0}.sop-conv-top[data-astro-cid-ckb32nyw]{display:flex;align-items:center;gap:8px;margin-bottom:3px}.sop-conv-name[data-astro-cid-ckb32nyw]{font-size:13px;font-weight:700;color:var(--sop-ink)}.sop-conv-ch[data-astro-cid-ckb32nyw]{font-size:10px;font-weight:600;font-family:var(--sop-mono);color:var(--sop-muted-2);background:#f3f4f6;padding:2px 6px;border-radius:4px}.sop-conv-msg[data-astro-cid-ckb32nyw]{font-size:12px;color:var(--sop-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sop-badge[data-astro-cid-ckb32nyw]{display:inline-flex;align-items:center;font-size:10px;font-weight:700;font-family:var(--sop-mono);padding:4px 8px;border-radius:6px;white-space:nowrap;flex-shrink:0}.sop-green[data-astro-cid-ckb32nyw]{background:#dcfce7;color:#15803d}.sop-blue[data-astro-cid-ckb32nyw]{background:#dbeafe;color:#1d4ed8}.sop-orange[data-astro-cid-ckb32nyw]{background:#fff7ed;color:#c2410c}.sop-mock-footer[data-astro-cid-ckb32nyw]{padding:10px 16px;background:#fafafa;border-top:1px solid var(--sop-border);display:flex;align-items:center;gap:8px;font-size:10px;font-weight:700;font-family:var(--sop-mono);color:var(--sop-muted-2)}.sop-sep[data-astro-cid-ckb32nyw]{color:var(--sop-border)}.sop-model[data-astro-cid-ckb32nyw]{background:#fff;padding:96px 0;border-top:1px solid var(--sop-border)}.sop-levels[data-astro-cid-ckb32nyw]{display:flex;flex-direction:column;align-items:center;max-width:640px;margin:0 auto}.sop-level-card[data-astro-cid-ckb32nyw]{width:100%;padding:24px 28px;border-radius:14px;border-left:4px solid;background:#fafafa;border-top:1px solid var(--sop-border);border-right:1px solid var(--sop-border);border-bottom:1px solid var(--sop-border)}.sop-level-l1[data-astro-cid-ckb32nyw]{border-left-color:var(--sop-blue)}.sop-level-l2[data-astro-cid-ckb32nyw]{border-left-color:#f59e0b}.sop-level-l3[data-astro-cid-ckb32nyw]{border-left-color:#94a3b8}.sop-level-badge[data-astro-cid-ckb32nyw]{font-family:var(--sop-mono);font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.08em;color:var(--sop-muted-2);margin-bottom:6px}.sop-level-title[data-astro-cid-ckb32nyw]{font-size:17px;font-weight:700;color:var(--sop-ink);margin-bottom:8px}.sop-level-desc[data-astro-cid-ckb32nyw]{font-size:14px;line-height:1.6;color:var(--sop-muted);margin:0}.sop-arrow[data-astro-cid-ckb32nyw]{font-family:var(--sop-mono);font-size:12px;font-weight:700;color:var(--sop-muted-2);padding:12px 0;text-align:center}.sop-l1[data-astro-cid-ckb32nyw]{background:#fafafa;padding:80px 0}.sop-l1-grid[data-astro-cid-ckb32nyw]{display:grid;grid-template-columns:repeat(5,1fr);gap:16px}.sop-l1-item[data-astro-cid-ckb32nyw]{background:#fff;border:1px solid var(--sop-border);border-radius:14px;padding:20px 16px;display:flex;flex-direction:column;gap:6px}.sop-l1-emoji[data-astro-cid-ckb32nyw]{font-size:24px;line-height:1;margin-bottom:4px}.sop-l1-name[data-astro-cid-ckb32nyw]{font-size:13px;font-weight:700;color:var(--sop-ink);line-height:1.3}.sop-l1-desc[data-astro-cid-ckb32nyw]{font-size:12px;line-height:1.55;color:var(--sop-muted);margin:0;flex:1}.sop-auto-badge[data-astro-cid-ckb32nyw]{display:inline-flex;align-items:center;font-size:9px;font-weight:700;font-family:var(--sop-mono);padding:3px 7px;border-radius:4px;background:#dcfce7;color:#15803d;margin-top:4px;width:fit-content}.sop-escalamiento[data-astro-cid-ckb32nyw]{background:#fff;padding:80px 0;border-top:1px solid var(--sop-border)}.sop-routing-source[data-astro-cid-ckb32nyw]{display:flex;align-items:center;justify-content:center;gap:10px;font-size:14px;font-weight:700;font-family:var(--sop-mono);color:var(--sop-ink-2);background:#fff;border:2px solid var(--sop-blue);border-radius:12px;padding:14px 24px;max-width:420px;margin:0 auto}.sop-source-dot[data-astro-cid-ckb32nyw]{width:10px;height:10px;border-radius:50%;background:var(--sop-blue);flex-shrink:0}.sop-routing-line[data-astro-cid-ckb32nyw]{width:2px;height:32px;background:var(--sop-blue);margin:0 auto;opacity:.35}.sop-dest-grid[data-astro-cid-ckb32nyw]{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}.sop-dest-card[data-astro-cid-ckb32nyw]{background:#fafafa;border:1px solid var(--sop-border);border-radius:14px;padding:22px 18px;display:flex;flex-direction:column;gap:6px}.sop-dest-icon[data-astro-cid-ckb32nyw]{font-size:24px;line-height:1;margin-bottom:4px}.sop-dest-name[data-astro-cid-ckb32nyw]{font-size:14px;font-weight:700;color:var(--sop-ink)}.sop-dest-desc[data-astro-cid-ckb32nyw]{font-size:12px;line-height:1.55;color:var(--sop-muted);margin:0;flex:1}.sop-dest-tag[data-astro-cid-ckb32nyw]{display:inline-flex;font-size:10px;font-weight:700;font-family:var(--sop-mono);padding:3px 8px;border-radius:5px;background:#eff6ff;color:var(--sop-blue);width:fit-content;margin-top:4px}.sop-live-panel[data-astro-cid-ckb32nyw]{padding:16px;display:flex;flex-direction:column;gap:12px}.sop-ai-summary[data-astro-cid-ckb32nyw]{background:#0e1116;border-radius:10px;padding:14px}.sop-ai-label[data-astro-cid-ckb32nyw]{font-family:var(--sop-mono);font-size:9px;font-weight:700;text-transform:uppercase;letter-spacing:.1em;color:#ffffff73;margin-bottom:8px}.sop-ai-text[data-astro-cid-ckb32nyw]{font-size:12px;line-height:1.6;color:#ffffffd9;margin:0}.sop-suggestion[data-astro-cid-ckb32nyw]{background:#eff6ff;border-radius:10px;padding:12px 14px}.sop-suggestion-label[data-astro-cid-ckb32nyw]{font-size:10px;font-weight:700;font-family:var(--sop-mono);color:var(--sop-blue);margin-bottom:6px}.sop-suggestion-text[data-astro-cid-ckb32nyw]{font-size:12px;color:var(--sop-ink-2);font-style:italic}.sop-chat[data-astro-cid-ckb32nyw]{display:flex;flex-direction:column;gap:8px}.sop-bubble[data-astro-cid-ckb32nyw]{max-width:70%;padding:9px 13px;border-radius:12px;font-size:12px;line-height:1.5}.sop-bubble-in[data-astro-cid-ckb32nyw]{background:#f3f4f6;color:var(--sop-ink-2);align-self:flex-start;border-bottom-left-radius:4px}.sop-bubble-out[data-astro-cid-ckb32nyw]{background:var(--sop-blue);color:#fff;align-self:flex-end;border-bottom-right-radius:4px}.sop-tk-toolbar[data-astro-cid-ckb32nyw]{display:flex;align-items:center;gap:4px;padding:10px 14px;border-bottom:1px solid var(--sop-border);background:#fafafa;font-size:12px;font-weight:600;font-family:var(--sop-mono)}.sop-tk-toolbar[data-astro-cid-ckb32nyw] span[data-astro-cid-ckb32nyw]{padding:4px 10px;border-radius:6px;color:var(--sop-muted-2)}.sop-tk-active[data-astro-cid-ckb32nyw]{background:var(--sop-blue)!important;color:#fff!important}.sop-tk-cta[data-astro-cid-ckb32nyw]{margin-left:auto!important;background:var(--sop-blue)!important;color:#fff!important}.sop-tk-table[data-astro-cid-ckb32nyw]{width:100%;border-collapse:collapse;font-size:12px;min-width:360px}.sop-tk-table[data-astro-cid-ckb32nyw] th[data-astro-cid-ckb32nyw]{padding:9px 12px;text-align:left;font-family:var(--sop-mono);font-size:10px;text-transform:uppercase;letter-spacing:.06em;color:var(--sop-muted-2);border-bottom:1px solid var(--sop-border);background:#fafafa}.sop-tk-table[data-astro-cid-ckb32nyw] td[data-astro-cid-ckb32nyw]{padding:10px 12px;border-bottom:1px solid #f3f4f6;color:var(--sop-ink-2);vertical-align:middle}.sop-tk-table[data-astro-cid-ckb32nyw] tr[data-astro-cid-ckb32nyw]:last-child td[data-astro-cid-ckb32nyw]{border-bottom:none}.sop-tk-table[data-astro-cid-ckb32nyw] code[data-astro-cid-ckb32nyw]{font-family:var(--sop-mono);font-size:10px;color:var(--sop-muted-2);background:none;padding:0}.sop-pill[data-astro-cid-ckb32nyw]{display:inline-block;font-size:10px;font-weight:600;padding:2px 7px;border-radius:4px;background:#f4f4f4;color:var(--sop-muted)}.sop-pill-red[data-astro-cid-ckb32nyw]{background:#fee2e2;color:#dc2626}.sop-pill-amber[data-astro-cid-ckb32nyw]{background:#fef3c7;color:#b45309}.sop-pill-green[data-astro-cid-ckb32nyw]{background:#dcfce7;color:#15803d}.sop-helpdesk[data-astro-cid-ckb32nyw]{background:#fff;padding:80px 0;border-top:1px solid var(--sop-border)}.sop-helpdesk-grid[data-astro-cid-ckb32nyw]{display:grid;grid-template-columns:repeat(3,1fr);gap:20px;max-width:720px;margin:0 auto}.sop-helpdesk-card[data-astro-cid-ckb32nyw]{border:1px solid var(--sop-border);border-radius:14px;padding:28px 22px;display:flex;flex-direction:column;align-items:center;text-align:center;gap:8px;background:#fafafa}.sop-helpdesk-logo[data-astro-cid-ckb32nyw]{width:48px;height:48px;border-radius:12px;display:flex;align-items:center;justify-content:center;font-size:20px;font-weight:700;margin-bottom:4px}.sop-logo-sf[data-astro-cid-ckb32nyw]{background:#00a1e0;color:#fff}.sop-logo-zd[data-astro-cid-ckb32nyw]{background:#03363d;color:#fff}.sop-logo-jira[data-astro-cid-ckb32nyw]{background:#0052cc;color:#fff}.sop-helpdesk-name[data-astro-cid-ckb32nyw]{font-size:14px;font-weight:700;color:var(--sop-ink)}.sop-helpdesk-desc[data-astro-cid-ckb32nyw]{font-size:12px;line-height:1.55;color:var(--sop-muted);margin:0}@media(max-width:991px){.sop-model[data-astro-cid-ckb32nyw],.sop-l1[data-astro-cid-ckb32nyw],.sop-escalamiento[data-astro-cid-ckb32nyw],.sop-helpdesk[data-astro-cid-ckb32nyw]{padding:64px 0}.sop-l1-grid[data-astro-cid-ckb32nyw],.sop-dest-grid[data-astro-cid-ckb32nyw]{grid-template-columns:repeat(2,1fr)}.sop-helpdesk-grid[data-astro-cid-ckb32nyw]{grid-template-columns:repeat(3,1fr)}}@media(max-width:480px){.sop-model[data-astro-cid-ckb32nyw],.sop-l1[data-astro-cid-ckb32nyw],.sop-escalamiento[data-astro-cid-ckb32nyw],.sop-helpdesk[data-astro-cid-ckb32nyw]{padding:48px 0}.sop-l1-grid[data-astro-cid-ckb32nyw]{grid-template-columns:repeat(2,1fr)}.sop-dest-grid[data-astro-cid-ckb32nyw],.sop-helpdesk-grid[data-astro-cid-ckb32nyw]{grid-template-columns:1fr}.sop-routing-source[data-astro-cid-ckb32nyw]{font-size:12px;padding:12px 16px;text-align:center}}